Top 5 Questions:
How long will it take to get my order?
Expedited orders?
How much does shipping cost?
What forms of artwork are acceptable?
More Questions:
What if I forget my password?
How do I change my order?
How do I cancel an order?
How do I return an item?
How do I order with a Purchase Order?
If I can't find what I want, will you do special orders?
How do I order multiples of the same item?
Still More Questions:
How do I upload my company logo?
How do I know which award is appropriate?
How do I order?
How do I personalize an award?
How much does personalization cost?
How do I change My User Profile?
How secure is the Trophy .com Web site?
How long will it take to get my order?
Production on Trophy.com orders can take from 3-5 business days depending upon the size of your order. If your order contains a logo, production takes place after approval of the logo and receipt of your artwork in an acceptable graphic format. Delivery time is determined by the shipping method you select during checkout.
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Expedited orders?
Need it faster? We offer Expedited Service for an additional charge based on a percentage of the order total and how soon you need it. Please call 1-866-259-2364 if you require an expedited order. Because your expedited order is urgent, please sign and return the proof as soon as possible. We will begin production on your order only upon receipt of your signed proof approval. And because we know you want your order in a hurry, your order will be shipped UPS overnight.
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How much does shipping cost?
For an estimate of the UPS ground delivery time from Trophy.com to your state, click here. Very large expedited or complex orders may require additional shipping charges and/or alternate service. Need it faster? Call 1-866-259-2364, and we'll do what we can to help.
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What forms of artwork are acceptable?
You can email us your artwork in vector format at
art@trophy.com.
If you do not have your text/logo in vector format, or if you are unable to properly convert your logo/text to vector format, we can vectorize your artwork for $25 per
logo. Please note: there will be a 72-hour delay in production time for this conversion. With our in-house digitizing of artwork, all we need is your business card or stationary to ensure quality artwork on your product. You can get your artwork to us three different ways. You can mail it to Trophy .com Attn: 1040 Holland Drive Boca Raton, Florida 33487. Electronic formats can be emailed to
art@trophy.com. Or fax your artwork to 1-561-998-7716. Please be sure to include your name and order number on the disk or artwork being sent or in the email subject line.
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What if I forget my password?
If you can't remember your password, click here, and we'll send your password to the E-mail address on your account.
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How do I change my order that's already been placed?
Please email trophyservice@Trophy.com and be sure to include the order number from your confirmation e-mail. For faster service, call us at 1-866-259-2364. Remember, we specialize in quick turnaround, so if you need to make a change, let us know as soon as possible.
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How do I cancel my order?
Once your order is placed, you'll receive a confirmation with your order number. To cancel this order, Please email trophyservice@trophy.com, and be sure to include your order number from your confirmation e-mail. Or, for faster service, call us at 1-866-259-2364 . Remember, we specialize in quick turnaround, so if you need to make a change, let us know as soon as possible.
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How do I return an item?
Our 100% guarantee is 100% satisfaction, 100% of the time for 30 days! We've made it as simple and risk-free as possible to shop and we want you to be happy with your purchase from Trophy.com. That's why we back everything we sell with our 100 Absolute Guarantee. Simply stated, it means that you can return any item for any reason whatsoever within 30 days for a prompt exchange, credit or refund. After all our number-one priority is keeping you, our Customer, completely satisfied.
*Personalized and special order items do not apply. These items will only be accepted for returns or exchanges if one of the following apply: damaged or defective items, incorrect personalization.
If you have any questions, call us at 1-866-259-2364.
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How do I order with a Purchase Order?
Trophy .com welcomes purchase orders. However, we are unable to process purchase orders online. To order with a purchase order, please call us at 1-866-259-2364, or email us at trophyservice@trophy.com. We'll be glad to help make your ordering process as easy as possible.
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I can't find what I want! Will you do special orders?
Of course! Simply call our experienced Client Service Associates at 1-866-259-2364 and describe what you're looking for, the type of event or occasion, your budget, tastes, corporate culture… We'll help find just the right award, promotional product or motivational product for your needs.
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How do I order more than one of the same award?
When you've selected the item you want to customize, you will be asked to specify how many versions you want to order, and to indicate whether personalization is the same or unique for all items. We'll take you through each step, personalizing each item, until you have exactly what you want and your purchase is complete.
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How do I upload my company logo to use on an award?
During the personalization process, simply send us a copy of your logo for imprint on your award. On imprinted items there is an initial one-time logo set-up fee of $75 per color for most logos and artwork. However, once your logo/artwork is set up, you will only be charged a $45 setup fee per per location. Additional charges may apply for multiple logos or multiple locations. If you have
questions you can always call us at 1-866-259-2364 or email us at trophyservice@trophy.com. We'll be glad to help.
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How do I know what award is appropriate?
Need some suggestions and/or ideas? Simply call one of our Awards Advisor to find helpful suggestions on the type of awards for different events and occasions, suggested inscriptions—even ideas for how to make the delivery of the award even more memorable. Remember, every award we sell can be personalized for any event. We show examples simply to illustrate possible personalization themes. Use your imagination—any award might be just right for you!
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How do I order?
Once you've selected the award or product you'd like to order, our step-by-step ordering process will guide you through the applicable personalization or customization steps. After personalization (if applicable), the item will be placed in your shopping cart or placed in the
Shopping Cart section of your Profile.
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How do I personalize an award?
Just about any award or product can be personalized with whatever words, names or sayings that you like. Click on a product and follow our step-by-step instructions to personalize one or more products. You'll always have the opportunity to preview the personalization, and make changes before placing the order.
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How much does personalization cost?
Most non-embroidered products can be imprinted with name, initials or text for $25. If you'd like to add a logo or other art, there is a set-up fee of $75 for most logos and custom artwork. Additional charges may apply for multiple logos or multiple locations. For details or if you have any questions, you can always call us at 1-866-259-2364 or email us at trophyservice@Trophy.com. We'll be glad to help.
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How do I change My User Profile?
To change any of the information in your user profile, click here or click on My Profile at the top of any page. Once you log in by entering your user ID (e-mail address) and password, you can change any of the information in your profile, including name, address, shipping address, password, and communication preferences.
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How secure is the Trophy .com website?
At Trophy.com we want you to feel safe while shopping with us. That's why we use Netsuite authentication, so that you know there will be no conflict between the security certificate and software we use. NetSuite encrypts all of your personal information, including name, address and credit card number, as it travels over the Internet. So you can feel safe entering credit card information at Trophy.com. Once received, your personal information is stored in our secure data center.
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